Transcript
WEBVTT
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I fucking love.
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I'm telling you I'm the worst person to have a podcast.
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I can barely oh my god, I love three nicks.
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What is up everybody?
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Welcome back to the Hook and Bridge podcast.
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I am your host, harley, joined by my co-host and little sister, taylor, our executive producer, my lovely wife Lindsay, and our audio engineer, my seed Adam.
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Adam.
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We got to come up with a different thing to call him.
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I like my smaller seed.
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Yeah, I agree, that sounds disgusting.
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Look at his cute little baby face.
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Get out of town, he's such a little baby.
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We'll call him my boy from now on my boy, get out of town.
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What's up?
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Nothing much I put on my two-week notice.
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All that was on the first right.
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How did that go better than what I thought.
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So there's that they are pretty sad to leave me, or for me to leave them.
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Sorry, yeah they're.
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They're pretty, pretty upset.
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I'm just too good at my job.
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I don't know, though, I've been batting a thousand the past couple days.
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I was like that's crazy.
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I just keep mistake after mistake.
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I'm like, guys, I'm sorry You're overworking me Making silly little mistakes.
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Forgot to give a lady her bag today.
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She'll realize it when she gets home and come back.
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Yeah, so, but I put in my two week that I called my bestie there and I was like, hey, before I put on my two weeks, I said I didn't want you to hear from nobody else, but this is happening.
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She cried.
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We're going to go have breakfast on Tuesday, me and the other ladies there.
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Yeah, I was invited.
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It's going to be a farewell thing.
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So I'm pretty sad to leave her, but they got me working eight hour shifts all weekend.
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Yeah, that's crazy.
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I'm surprised they let you work it out, to be honest oh no you weren't there very long when I tell you I'm really good at my job.
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I'm really good at my job.
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Well, it's not a hard job, like let me put that out there, I'm like doing the job.
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So I think that's better than I feel like that's like 50 of the work it's just doing it um, yeah, no, it's, they're trying to have me train another girl on register, because I I don't know if I talked about on here, but I got our enrollment up um by 13 well, actually higher than that.
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So my first couple weeks there I got it from like 7 to thirteen percent and then, after not even a month of me working, I got it from the thirteen percent up to like a twenty four percent.
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Wow damn buddy yeah and and she was like well, I need you to train people, like you're the best person I've had on this.
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And I was like girl, I'm just asking people if they're a member.
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Like there's nothing.
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I'm like it's easy give me your name, phone number, email 30 seconds, like I'm a quick typer.
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But yeah, and she was like well, I guess people just aren't asking.
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And I was like you, you told me that was a big thing.
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I did it like that's it.
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I got a whole gift.
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They gave me a voucher yeah, because I got them up, so it's the highest that it's ever been.
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Wow, that's crazy, yeah, so they're real sad to lose me um, we're passing some we got positions open buddy that's okay, you and I could take the store over buddy, I'd be fired day one I need you to understand this no, you and I walk in.
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We get rid of everybody and you walk in and say we're here to fuck shit up, yeah, and then and then we get dylan here, then it's just a family fast and all I mean no, I love that I'm surprised I haven't been fired because I've made it very clear that I had another customer yell at me and, like I'm not doing that, you can go somewhere else like I don't care that's how right like I don't get paid enough for you to care, like I'm like, go, go away.
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What do you mean?
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I did have a lady shoulder check me yesterday, so there was that, yeah oh, I would listen we?
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we haven't.
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I'm sorry.
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I know you said keep this relatively short, we haven't chatted in a while.
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Had a woman I was breaking down boxes.
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Had a woman I our store is down boxes.
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Had a woman Our store is small.
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Okay, we had this huge candle sale.
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You probably don't know what Candle Day is, lindsay might, but it's like this huge thing that Bath Bodywear sells, where all of our candles are dirt cheap.
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So they did a pop-up sale this weekend which was like a preview of the Candle Day sale.
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But everyone has a 25% off coupon, so that makes these three wick candles that are normally 40 eight bucks dang everyone was there.
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My like it's been insane.
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Everyone and their mother was there.
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So we had to keep reloading these candles.
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So we were out on the pods.
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I've done so much lifting.
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I woke up this morning I thought I got hit by a bus.
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Like I couldn't move.
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It was insane.
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But I was breaking it on box yesterday and I was kind of like in the corner trying to stay, you know, away from people but I had like my full, like arms out breaking down a box.
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I had a box cutter in my hand.
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She doesn't even say excuse me, walks by me, goes.
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I said wow, you could have said excuse me, bud.
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That's crazy, like how to move.
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She didn't even apologize did she work there or was she a customer?
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that's crazy that's insane, that I'm holding a knife that's crazy, oh after that I went.
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I went in the that's great, you should protect me.
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After that I went in the bathroom and cried.
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I was like I can't do it.
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Because we have to be nice, like that's the thing I'm like she just told her to protect me.
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What am I supposed to do?
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I'm not being nice anymore, anyways, yeah, what am I?
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doing.
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I hear you, buddy.
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I have a customer that I have been working with for six years Six years of work of building this account up going through.
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I've been through three different safety managers over there.
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Every one of them liked a different supplier.
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So the first lady was like I only use MSC.
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Then the next guy was like I love fast and all.
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And then this new guy came in and he was like I don't care who it is, as long as my shit's here yeah now six years of working with this customer and their corporate office stepped in out of the blue and was just like we're going granger nationwide I.
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I heard you tell a mom about that.
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Oh, I couldn't 16 years all that work of building up like a rapport and everything that's awful yeah, got them from a thousand dollars a month to fifteen thousand dollars a month, wow, and just gone in the blink of an eye.
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And I, it's not my fault- no, there's nothing you can do.
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There's nothing you can do.
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At that point I found out that because our manager is always pushing for us to be green on the month that's what she calls it being green on the month and I just thought it was for us to get higher ranking or whatever, like oh, good job, here's some pizza.
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You know what I mean?
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She gets a $2,500 bonus.
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Yeah, yeah, it's called a commission.
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She sits in the back, yeah.
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I'm the one doing that.
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I found that out the other day and I was like, wow, I could scream Welcome to the world of business.
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People in charge do half the work and collect all of the money you want to hear something even more crazy?
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sorry, I'll be done in a second.
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Anyways, we ran out of change.
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She didn't order change that happens, you gotta go to the bank no, we can't do that why we had to close the riches because we have to order it from a like from the company.
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Like it's being, it gets sent in a truck oh, we used to at sherwin williams.
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Just go down to the bank well, that's what other places like pizza hut does.
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That too, yeah, nope, we have to order it from a truck.
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So friday I ran out of change.
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Well, I started my drawer out with no like, no fives, no tens.
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I said, wow, that's crazy.
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What am I supposed to do?
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So I'm giving everyone.
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I had to give a lady or no, I had fives.
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I had to give a lady 40 back and change, because everyone has hundred dollar bills and fives that reminds me of a fun story.
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So we all know on this show how bad I am at math, yeah, and so when I worked at sherwin-williams, when we would do stuff, yeah you would type in the product right and it pops up on the computer how much it costs yeah you would type in what they gave you and then it would tell you what you owed them.
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Right made it very easy, very clear one day the computer broke and then for seven days straight I had to calculate people's money were seven days of my life we.
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We have an issue with ours that like if you're not a reward member and I can do basic math like that needs to be said like I can do but and we have a calculator, like it's not hard, but if you're not a rewards member and you're paying in cash, at the end it'll pop up like you said, like with how much you owe them or whatever.
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But if you're not a remorse member, it pops up with a reward screen on to sign them up and the change goes away completely.
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And that happened my first like week there.
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I had to call them up, the manager up three different times because it happened.
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I'm like why does this keep happening?
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Like why this is a flaw in the system.
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This't happen because I don't remember their total, like that's not something I'm thinking about.
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So you'd have to like close the cash drawer, print out the receipt, look at what you owe them.
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The manager would have to log in, open the cash drawer and then you have to sign a bunch of paperwork that it happened dude and I like, and I would tell people I'm like I can do, like it makes me feel silly, so I'm like I can do the basic math.
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You know, I was like I can't remember, like I don't know what your total was.
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I have no idea yeah, dude, that was so.
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We got a call every day that that computer was down, that somebody, because at the end of the night I would take the money to the bank that was what we had to do yeah in the middle of the night that's terrifying, I Did.
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I ever tell you about that.
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I would have to drive my car every night at the end of the day to the bank downtown, yeah, and drop off the money in a baggie, and I'd have to pull this thing down and put it in there.
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Yeah, that's terrifying.
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Anyways, the next day we would get a phone call from corporate saying, hey, your money was off seven days in a row.
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And you had to be like, yeah, you got me doing math.
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We can't go.
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Yeah, no, it was, I was telling the manager.
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I said hey, because we had to open up all the drawers.
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So normally there's four registers, but now we have like a makeshift fifth one in the middle because we have so many people in there.
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But she was counting the drawers, she said, wow, these two end computers which we never use for checking people out, it's only used for like online things.
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She's like wow, there's no change in here yeah what am I supposed to do?
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like we have no change?
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I said everyone the past three days has been paying in cash.
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She said no one ever has cash anymore.
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I wonder why.
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And I said it's almost like every four years people think the world's going to end and they get all of their money out of the bank Every four years.
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Who would have thought I was like not to be that person, but it happens every four years.
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It happens every four years.
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People just give me money in the bank, just keep it there, it's fine.
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I was like yeah, I said so.
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Everyone's using their cash because they think that the banks are going to be gone tomorrow.
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And she was like huh, I didn't think about that.
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I was like okay.
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We also had two computers crash today that was rough.
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You want to say anything?
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What do you want me to say?
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I'm just watching you dozing off over there.
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I'm not dozing off, I'm still rocking the chair.
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Do you have any update that you want to give?
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I've almost finished the entire series of Bluey, essentially by myself, because my child sleeps.
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Yeah, she loves this show.
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I get it.
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I'm excited to watch it.
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It's probably going to make me cry.
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It will.
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Yep.
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First, like three episodes I watched, Balled my eyes out Yep.
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I had.
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Speaking of crying in dogs, I I had.
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Hopefully this doesn't make you guys sad I hope not, but we had a customer come in and she had a dog named ruby oh and it was really sweet and she was the same color.
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That ruby was definitely a different.
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Dog like this was a whole lot like full-on poodle that she had.
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But she went, oh, her name's ruby, and I was like, oh, that's really nice, I was gonna take a picture, but our district manager was there, so I was like not allowed on my phone anyways so dumb so dumb um, I I got a fun thing.
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I I can talk to you about it after.
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There's not a big deal, never mind, um so or you could talk about it now well, it was like inside baseball stuff, but um, there's this it's, it's just a turn of phrase, um, there's this, uh podcast turn of phrase yeah huh.
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Why do you guys do this every time I'm on the show?
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because you act like a different person I've never heard.
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You're not, you know.
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I just complained about how terrible you are at math yeah, I'm academically dumb, but I just I've never heard that.
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I've never heard either one of those like last time we did a show tay Taylor.
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I used the phrase topical and it was a 10-minute discussion.
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No, listen, listen it's not.
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I'm sure your thing was right, I just have never heard it.
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In that sense, I learned something new.
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I'm excited to learn my brain's a sponge.
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You know, turn a phrase Like you turn a phrase.
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Oh how the turntables.
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It's a anyways, go ahead anyways this podcast is looking for educators to talk to, and I don't know if you'd be interested in being a guest you could promote our show at the end of course you have an ulterior motive well, that's the connection, that's how you would be going on as a Hook and Mews person, but I don't know if you'd be interested.
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Well, that's the connection.
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You would be going on as a hook and loop content person, but I didn't know if you'd be interested.
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We'll see.
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It was our wedding anniversary recently.
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It was the big number three.
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You had to check.
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And that gift in your gift giving guide is supposed to be leather.
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For the traditional.
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For traditional gift giving of anniversaries.
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There's also the modern version.
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I don't know what that one is.
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No, I'm not married.
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Yeah, well, when you are, when you get married, there's a list of gifts and so far we've followed them every year, and this year was leather and Lindsay got me a new wallet and it is.
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I don't know if it's going to show up on here, Probably not.
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That's crazy.
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You're showing everyone your ID and debit card.
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Oh Oops Well you know that's the thing.
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Yay, you can read what it says um are you gonna wear that or it?
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says uh.
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It says um, I can barely see it um.
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It says harley, happy third wedding anniversary to my husband, my soulmate, my dingus.
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I love you forever and always.
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Love your wife, your player to your dingbat.
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Lindsey is engraved on the inside in the leather I love that this is engraved in there it is um, and then I got her this letter um I saw you saw it okay, uh, so this is the sheet music for the song.
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More than words by extreme yeah engraved on leather and put it in right now huh I'll cry right now.
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That's so sweet, it's, it's really cool it's a really nice um well, if your gifts are so sweet.
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It's really cool.
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It's a really nice gift.
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Both of your gifts are so sweet.
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I love things engraved, like something about having an engraving that like melts my heart.
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So I was on Amazon.
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That's how I found this I was on.
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Amazon and I was like this is perfect.
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So I ordered it and it came in this very, very nice packaging.
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It was hand-wrapped, hand-wound, with a very nice red string, and it had this little what do you call it?
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A garnish.
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I mean, that's like food terms, like a white ball Like a decoration on the front of it.
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It's like a fridge magnet that they made.
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But at the time I just thought it was like a little thing on the packaging, I was like this is really nice, um.
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So then I opened it up and inside was this letter, so I wanted to read it.
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Am I gonna cry?
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I don't think so.
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Okay, it's just nice.
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Uh, it says hi, we are a small family business.
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Together with my wife, we turned a room of our house into a workshop and we prepare all orders here with pleasure.
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Thank you very much for supporting us in our growth by shopping.
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We send you the key chains we produce from the leather as a gift and a small fridge ornament as a small souvenir from us.
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Reviews and five-star ratings are very important to us, so please don't forget to leave a five-star rating and a photo review if you want to support us.
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I wish you and your family a happy and healthy life.
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Kind regards, and I'm unsure how to pronounce that name.
